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ARBOR PROPERTIES :: RESIDENT SERVICES

  • Submit a Good Letter - Coming Soon

    • Do you know an Arbor Properties Team Member that deserves special recognition?

      Did you receive exemplary customer service?

      Did an Arbor Properties Team Member take the time to do something above and beyond, just for you?

      If so, please complete a Good Letter. Each quarter, Good Letter nominations are tallied and winners receive a vacation day or cash.

  • Testimonials

    • February 29, 2012

      Enclave, Panama City

      Hello! I live in unit 204F at the Enclave and wanted to let you guys know that one of the maintenance team members, Charllie, was a great help!
      He attended to my maintenance request professionally and efficiently, and also offered to fix our doorbell (that has been broken since we moved in) without me having to ask him to. I was very appreciative, thanks Charlie!
      - Anna

      The Enclave

      I just wanted to say what a delight it is to live at The Enclave. The staff is wonderful! I have never had anyone make me feel so welcome, and so much at ease. I appreciate all of the staff, keep up the awesome work!

      November 17, 2010

      Arbor View, Diberville

      Brian came to fix a water leak in the guest bathroom. While he was here my wife ask him to remove a door by the computer station. Brian did that with a smile on his face. HE SAID HE IS HERE TO SERVE US. The ENTIRE STAFF AT ARBOR VIEW GOES OUT OF THERE WAY TO MAKE YOU FEEL SPECIAL. YOU FEEL LIKE YOU ARE THE ONLY RESIDENT. THANK YOU STAFF AND MAINTEANCE FOR MAKING US FEEL AT HOME.
      - Wayne and Sharon Brignac

      September 8, 2010

      Arbor View, Diberville

      Above and beyond the call: a resident tripped on the walkway, lost his keys in the pond and without hesitation Brian took of his shoes and waded in and recovered the keys. He gets an "atta boy" and much thanks. A wonderful help and always a smile.
      - Barry

      August 22, 2010

      Arbor Place

      Everyone is always so nice and friendly. Maintenance is always prompt and efficient! The personnel at Arbor Place make it a great place to live!! MANY THANKS TO ALL OF YOU for the great job and hard work you do!!! APPRECIATED by MANY!!!
      - Anne Mosher

      August 5, 2010

      Arbor Station, Long Beach, MS

      Every one of you make living here a great experience. From the parties and activities you plan and work for us to the friendliness I receive each time I come to the office. The fitness center is always clean thanks.
      - Teresa!

      The pool has been immaculate and the grounds look nice. It takes alot of work and dedication to manage and maintain a property like this and I see those qualities from you all every day. Thank you for your ongoing efforts to make this a terrific place to live.
      - Anne Mosher

      March 20, 2010

      Azalea Place

      I needed to move in on extremely short notice (2 days). Ashley worked late to show the apt to me and to answer all of my questions. Two days later, Ashley met me before normal business hours for the lease signing. I really appreciate all that she did to make my transition as smooth as possible.
      - Rossalyn

      July 12, 2009

      Eagles Landing

      I have been searching online for some time now for an apartment for my upcoming move from Canton, Ohio to Panama City. I have called and spent many hours in the last few weeks talking with property managers and I have to say that Fallen Thomas was very helpful. She was patient with me on the phone when I had questions and was very helpful when guiding me on safe areas in Panama city. I will be applying for residency tomorrow thanks to her helpful and great attitude of service! Thanks!
      - Jarrod Pyle

      July 11, 2009

      Arbor Station, Long beach

      The Staff put on a shrimp boil at the pool on 7/10/09. They all did a great job and had their family members there helping to make sure everyone had a great time. Thanks for a great job.
      - Norm

      July 11, 2009

      Arbor Station

      The wife and I would like to let you all know that last night the first annual shrimp festival at the pool was fantastic. So many people showed up and the pool was packed with the kids having a great time in the pool and the adults enjoying the entertainment. The food, drink and music was excellent. I never saw so many people having such a great experience. I made my through the crowd during the event and everybody had great things to say about the event. But many of us believe some recognition is due to some really great people that made this happen. Janelle Santinelli for the planning and organization that made this happen. Ronald Landy for the excellent music that was performed. Matt Forest, Travis Frost, Cane Sullenberger for all their hard work in preparing the pool to look extra nice and all the grounds looking sharp. To Crissy Hartfield, Stephanie Zeunges and all the Leasing staff included in promoting and working the event. All of you work as a great team. Believe me when I say this. This event took some hard work on behalf of dedicated people. Many of us laughed, smiled, danced, relaxed and really enjoyed what went on. Please forward this well deserved letter of thank you to your staff. It was a hot day and a lot of hard work on their behalf went into this. We have lived here many years and events like this just make this a fantastic place to live.
      - Matt Meale

      July 6, 2009

      Biloxi

      On 7/6 came promptly when a key would not work in lock in front door(lock tumbler's offset) and quickly switched out patio lock for front door lock so that I could leave with my apartment secured. He returned later that day and replaced the broken lock and did another minor maintenance repair. It was great customer service. Thanks.
      - Tom Beckman

      June 22, 2009

      ArborView D'Iberville

      David was so nice when he came to fix the shelves in my closet. He went over and beyond my expectations, calling me to the closet to get my opinion and to make sure that what he was doing was what I wanted. He got my closet shelves just right and now I can hang all of my clothes. David was and always is when I see him the on property very polite and friendly. I just wanted Arbor Properties to know how impressed my Husband and I were with David and the work he did to make our apartment more like our home.
      - Lori Burris

      June 19, 2009

      Eagle's Landing

      Jason is very meticulous when it comes to any job he is assigned. Whenever I put in a work order, I know that it was completely taken care of. He did an excellent job installing the microwave and helping me when the refrigerator stopped working in the middle of the night. Whenever you see him on the property, he incessantly asks if everything is fine with the apartment. You can tell that he really means it and that he isn't just trying to make small talk. I appreciate that.
      - Tanisha Taylor Burnette

      May 21, 2009

      Arbor Trace

      Andrea went above and beyond to help my husband I find the apartment that is right for us. She went beyond working for a commission. She made us feel as though she took a vested interest in my family and their well-being. Andrea was very knowledgeable and polite. Andrea made the apartment hunt not seem daunting.
      - Jennifer Mitchell

      February 5 2009

      The Enclave

      I experienced a problem with the heat/thermostat Tuesday night. When I arrived at work Wednesday I called The Enclave office and reported the problem. Not only was the problem resolved immediately (as always), but Mark left a note explaining what had happened, and how to ensure it wouldn't happen again. I have found the maintenance staff at The Enclave (Mark in particular) most efficient, knowledgeable, and friendly. The office staff continues to provide quality service in a friendly manner and facilitates quick response to any problems.
      - Jean O'Connor

      LONG BEACH,MS

      I TOLD ASHLEY THAT I NEEDED DRIP TRAYS FOR MY STOVE AND A FLAPPER VALVE FOR MY TOILET. IN LESS THAN 30 MINUTES SHE FOLLOWED UP WITH ME ON THE SITUATION TO INFORM MR THAT IS WAS GIVEN TO THE MAINTANCE DEPARTMENT AND THEY WOULD GET RIGHT ON IT. LESS THAN AN HOUR LATER, CAIN (SUPERVISOR MAINTANANCE) TRACKED ME DOWN AT THE POOL AND SAID HE WOULD HAVE THE DRIP TRAYS VERY SHORTLY AND SAID HE WAS TEMPORARILY OUT OF FLAPPER VALVES. NO MORE THEN AN HOUR LATER, HE TRACKED ME DOWN AGAIN AND SAID THAT HE WENT TO THE STORE TO GET A FLAPPER VALVE. BOTH DRIP TRAYS AND FLAPPER VALVE BECAME A COMPLETED JOB IN LESS THAN 3 HOURS. WHAT A FANTASTIC JOB AND GREAT SERVICE. MT HATS FOR THE ARBOR STATION CREW AND MANAGMENT FOR A WELL ORGANIZED TASK AND A GREAT JOB.
      - SINCERLEY, MATT AND LEANNE MEALE

      July 29, 2009

      ARBOR PLACE

      LEASED OUR APARTMENT AND WAS VERY KNOWLEDGEABLE AND EFFICIENT. LINDSEY IS VERY CONGENIAL AND IT WAS A PLEASURE WORKING WITH HER.
      - PAT AND ROY HORNE

      July 29, 2009

      ARBOR PLACE

      JULIA TOOK CARE OF US ON A WEEKEND AND SHE WENT ABOVE AND BEYOND FOR US TO SEE SPECIFIC LOCATIONS. WE LIVE IN ATLANTA AND THIS IS A CORPORATE LEASE FOR MY HUSBAND'S JOB. JULIA ALSO INTERVENED ON OUR BEHALF AND BECAUSE OF THIS, THE COMPANY ALLOWED US TO TAKE THIS APARTMENT. I CAN'T SAY ENOUGH ABOUT THIS PERSONABLE AND ENERGETIC YOUNG LADY.
      - PAT AND ROY HORNE